START SMALL
One real requirement
Test the working relationship on a defined assignment before considering ongoing support.
HOW NORTHSTAR WORKS
One defined assignment. Five visible stages.
The Northstar Exception Desk turns one time-critical overseas requirement into a scoped, approved and documented operating plan.
Start with one assignmentTHE ASSIGNMENT PATH
Know what happens next—and what you will receive.
- 01
Check the fit
You share the outcome, location and deadline. Northstar checks whether the assignment is workable before proposing paid work.
Visible result: A clear accept, decline or request for the missing facts.
- 02
Define the assignment
We set the deliverables, communication route, contact hours, fee and approval limits in writing.
Visible result: An agreed brief that shows who decides, who acts and what is outside scope.
- 03
Return the decision
We present provider availability, scope, total known cost, material terms and what remains unresolved.
Visible result: A decision-ready record before appointment, additional spend or a material change.
- 04
Coordinate the handoffs
We keep released contacts, timings, provider instructions and approved changes aligned through the agreed monitored window.
Visible result: A current operating handover your team can use without reconstructing every conversation.
- 05
Close the assignment
We record completion, any incident and every action that still needs an owner.
Visible result: A completion or incident close-out tied to the agreed assignment measures.
CONTROL STAYS WITH YOU
An enquiry is not permission to appoint a provider, spend money or accept revised terms. The assignment states exactly where your approval is required.
SEE THE DIFFERENCE
Records that aid decisions
Updates are organised around the decision your team needs to make, not the volume of activity.
SET THE BOUNDARY
No assumed authority
The Service Confirmation states the contracting model, payee, physical-service responsibility and approval route.
READY TO TEST THE MODEL?