Itinerary and traveller requirements
We structure the confirmed flight, timing, passenger, baggage and accessibility facts needed for provider enquiries.
EXECUTIVE MOVEMENT EXCEPTIONS
Keep an important traveller moving when local arrangements change.
Northstar coordinates airport assistance, ground transport and service-day handoffs through independently confirmed local providers for executives, clients and delegations overseas.
Designed for: Executive assistants, operations teams, travel buyers and client-service leaders managing important traveller movements.
WHEN THIS BECOMES USEFUL
Use this when the overseas detail cannot be left open.
- Airport assistance or transport remains unconfirmed.
- A flight, terminal or timing change affects other arrangements.
- Several providers need one current instruction.
- The traveller requires a clear meeting and escalation route.
- Your usual provider cannot cover the location or deadline.
WHAT NORTHSTAR COORDINATES
Clear work around a defined requirement.
We agree the boundary first, then coordinate the decisions and handoffs needed for the assignment.
Provider availability and written scope
Meet-and-assist, ground transport and other physical services remain separately available and confirmed.
Price, terms and buyer approval
Known costs, exclusions, cancellation terms and any additional charge are returned before appointment or spend.
Meeting instructions and live changes
Released contacts, meeting points and approved changes are kept in one movement plan for the monitored window.
WHAT YOU RECEIVE
A brief, a decision record and a usable handover.
Exact fields and update frequency are set for the assignment.
DELIVERABLE 1
Movement requirement
The confirmed itinerary, service need, passenger count and relevant constraints.
DELIVERABLE 2
Provider and cost confirmation
The provider, scope, total known price, exclusions, cancellation terms and confirmation status.
DELIVERABLE 3
Service-day handover
Available operating contacts, meeting instructions, escalation route and completion or incident status.
THE WORKING BOUNDARY
Greeters, drivers, airport staff and other independent providers deliver the physical services. Airport access, priority processing, meeting procedures and local operating decisions remain subject to provider confirmation and authority rules.
Before purchase, the Service Confirmation states whether the client contracts with the local provider directly or Northstar supplies the confirmed service. It also identifies the exact payee and responsibility for physical delivery.
A VISIBLE PROCESS
Four stages. No hidden appointment.
- 01
Send the itinerary
Provide location, date, flight or route, traveller count and required outcome.
- 02
Approve the route
Review provider availability, scope, price, terms and remaining questions.
- 03
Release the handover
Receive the confirmed plan and contacts made available by the provider.
- 04
Close the movement
Record completion, disruption or the next recovery action.
PRACTICAL QUESTIONS
Before you start.
Can you arrange airport meet and assist?
We can check and coordinate independently supplied arrival, departure or transit assistance. The exact location, access, inclusions, passenger allowance and meeting procedure must be quoted and confirmed.
Can you arrange a chauffeur or larger vehicle?
We can coordinate suitable ground transport against the route, passenger and baggage capacity. The licensed transport provider remains responsible for the vehicle and safe operation.
Will we receive the greeter or driver details?
We request and release the details a provider makes available. Rostering or security may mean individual details arrive close to service time; the confirmation should state the operational contact and escalation route.
START WITH ONE DEFINED ASSIGNMENT